![]() ![]() The instantink helper said to press on the raised edge in the front top of the black cartridge and lo and behold, this worked! Then he had to help me install the new cartridge which i thought did not fit because it stuck out longer than the colour cartridge, and I thought it was not installed. Nothing in the papers that came with the printer mentioned pressing the top of the cartridge to release it. I managed to reach a human being at InstantInk (1-85) who told me how to remove the cartridge and how to install the new one.
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